Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
Answer : A
Which will help solve incidents more quickly?
Answer : D
When is the earliest that a workaround can be documented in 'problem management'?
Answer : C
Which is an activity of the 'problem management' practice?
Answer : B
Which practice is MOST likely to benefit from the use of chatbots?
Answer : D
Where are the details of the required performance outcomes of a service defined?
Answer : A
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
Answer : A
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
Answer : B
Which two practices interact the MOST with the service desk practice?
Answer : A
Which is an activity of the 'incident management' practice?
Answer : C
Identify the missing words in the following sentence:
A user is [?] that uses services.
Answer : B
Which is included in the purpose of the 'change enablement' practice?
Answer : B
Which activity is part of the 'continual improvement' practice?
Answer : D
In which step of the 'continual improvement model' is an improvement plan implemented?
Answer : C
Which is the BEST example of a standard change?
Answer : C
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